Work Request Form
How to Schedule New Work
This page is for current and past Ruby Slipper clients.
If you are new to Ruby Slipper and seeking work for the first time, please visit our Contact page. Thank you!
Dear Current Clients,
Thank you for continuing to work with Ruby Slipper! Your marketing efforts are a crucial part of your organization’s success and we endeavor to be a valuable partner.
After your website launches, needs will arise — from questions, to additions, to the inevitable technical difficulty.
In order to give you the best possible service and accommodate our workload, we schedule work in advance on our Project Calendar. There are several ways to work with us…
Consultations & Questions
Do you have a question or find yourself in need of important web advice? We are happy to help just as soon as we can. Please fill out our Work Request Form below and select Consultation. Sessions are a minimum of 1 hour ($150).
Rush, Urgent, and Emergency Requests
WORK NEEDED IN LESS THAN A 30-DAY TIMEFRAME
Do you need your website updated right away? Please fill out our Work Request Form below and select Urgent/Emergency. Urgent requests will be scheduled into our Project Calendar ASAP — typically within 1 – 2 weeks. Any work that you want to be completed in less than 30 days is considered urgent. All urgent requests are billed at our double-time rate of $300/hr with a minimum of one hour.
WORK SCHEDULED AT LEAST 30 DAYS OUT
For planned requests, we schedule work out at least ONE month in advance.
The most common way to schedule work is at least one month (30 days) in advance. Please fill out our Work Request Form below and choose Planned Request. Erin will be in touch to schedule the work as soon as it can be accommodated. Note that we have a finite capacity and wait-lists can occur.
Work is billed in 5-hour blocks of time on a retainer
Projects are scheduled on a first-come-first-served basis in our Project Calendar. All planned work requests are retainers billed in 5-hour blocks of time, with a minimum of 5 hours at our regular hourly rate. As an example, 5 hours is $750.
How many hours do you need?
When we schedule your work in advance, we can discuss how much time we think you will need in your retainer. Some clients opt for an ongoing monthly retainer whereas others only need it for one month due to a short-term project.
Why do we work this way?
We pride ourselves on our customer service and deliverables and want to provide the very best to you, our client. Ruby Slipper has been in business for over 20 years and our ongoing workload has grown tremendously. We created a Project Calendar to foster a more sustainable business practice and deliver gold-star service.
At any given time, we are simultaneously working on 2 major new website projects, up to 8 website retainers, fielding new business inquiries, urgent requests, and emails asking for advice. We thank you for your understanding and business.
How to schedule new work
Please fill out our form below. Hours of operation are Monday – Friday from 8:00 am to 5:00 pm Pacific Time and we are closed on holidays. We will respond as quickly as possible to either set up a call for more clarification or email you with our recommended number of retainer hours.