Work Request Form

How to Schedule Website Updates

Thank you for continuing to work with Ruby Slipper! After a site launches, needs will arise — from questions to additions to the inevitable technical difficulty. To give you the best possible service and accommodate our workload, we schedule work in advance on our Project Calendar.

There are three ways to work with us…

1. Consultations & Questions

Do you have a question or find yourself in need of important web advice? We are happy to help just as soon as we can. Please fill out our Work Request Form below and select Consultation. Sessions are a minimum of 1 hour ($150).

2. Rush, Urgent, and Emergency Requests

WORK NEEDED IN LESS THAN A 30-DAY TIMEFRAME

Do you need your website updated right away? Please fill out our Work Request Form below and select Urgent/Emergency. Urgent requests will be scheduled into our Project Calendar ASAP — typically within days. All urgent requests are billed at our double-time rate of $300/hr with a minimum of one hour.

3. Planned Requests (Retainers)

WORK SCHEDULED 30 DAYS OUT

For planned requests, we schedule work out at least ONE month in advance.

Please fill out our Work Request Form below and choose Planned Request. Erin will be in touch to schedule the work as soon as it can be accommodated. Note that we have a finite capacity and wait-lists can occur.

Work is billed in 5-hour blocks of time on a retainer

Projects are scheduled on a first-come-first-served basis in our Project Calendar. All planned work requests are retainers billed in 5-hour blocks of time, with a minimum of 5 hours at our regular hourly rate. As an example, 5 hours is $750.

How many hours do you need?

When we schedule your work in advance, we can discuss how much time we think you will need in your retainer. Some clients opt for an ongoing monthly retainer whereas others only need it for one month due to a short-term project.

Why do we work this way?

Ruby Slipper has been in business for over 20 years and our ongoing workload has grown tremendously. We created a Project Calendar to foster a more sustainable business practice and deliver gold-star service. At any given time, we are simultaneously working on up to 2 major projects, 8 website retainers, fielding new business inquiries, addressing urgent requests, and responding to emails for advice. Truly, we thank you for your business and understanding.

How to schedule new work

Please fill out our form below. We are open Monday – Friday from 8:00 am to 5:00 pm Pacific Time and closed on holidays. We will respond ASAP to either set up a call for more clarification or email you with our recommended number of retainer hours.